Last updated: July 15, 2026
We want you to feel confident when ordering from Wonder Bridal Atelier. This policy explains cancellation, withdrawal, returns and problems with an order. It does not limit any mandatory consumer rights that apply to you.
Tell us about a problem
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us promptly through the Contact page. Include your order number and clear photos of the item and packaging. Depending on the circumstances, the appropriate solution may be repair, replacement, price reduction, return, or refund.
EU and EEA right of withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have 14 days from delivery to tell us clearly that you wish to withdraw from an eligible online purchase. After notifying us, you generally have a further 14 days to send the item back. Contact us before posting the item so we can provide the correct return instructions and address.
The statutory withdrawal right may not apply to goods made to your specifications or clearly personalised for you, such as a piece produced to individual measurements, a requested non-standard colour or finish, personalised embroidery, or alterations requested after ordering. A product is not treated as non-returnable merely because it is handmade or produced after an order; the legal exception depends on the specific customisation.
Where the withdrawal right applies, the buyer is responsible for the direct cost of returning the item unless we agree otherwise. We will refund eligible payments, including the least expensive standard delivery method offered for the order, using the original payment method. We may wait until the item is returned or you provide evidence that it has been sent. Any reduction in value caused by handling beyond what is necessary to inspect the item may be deducted.
Condition of returned items
Please return the item unworn, clean, unaltered and securely packaged. Veils, dresses and accessories should be free of perfume, makeup, pet hair and damage. These condition requirements do not remove statutory rights for an item that arrived defective or incorrect.
Cancellations before dispatch
If you need to cancel, contact us as soon as possible. For a genuinely personalised order, cancellation may become impossible once production or alteration has started. We will explain the order status and any available solution.
Refund timing
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the refund after it is submitted.
Marketplace orders
If you purchased through Etsy or another marketplace, use that order’s messaging and return process. The platform’s procedures apply in addition to any mandatory consumer rights.